Terms & Conditions

Terms & Conditions

TERMS AND CONDITIONS

 

Website terms and Conditions of use relating to www.veganhealingsoap.co.za - Vegan Healing Soap

 

These Terms and Conditions (“the Terms and Conditions”) govern you (“the User”) use of the Vegan Healing Soap (“Provider”) website located at the domain name www.veganhealingsoap.co.za (“the Website”).  By accessing and using the Website, the User agrees to be bound by the Terms and Conditions set out in this legal notice.  The User may not access, display, use, download, and / or otherwise copy or distribute content obtained on the website for marketing and other purposes without the consent of the Provider.

 

ORDERING FROM US

Please Place your Order using our Shopping Cart.

Before you can place an order, you will need to register and then log in.

You are more than welcome to sent our products directly to your friends or family, but they might not be staying at the same address.  Please complete a separate order on your account for each different delivery address.

Occasionally, if technology fails us your order attempt may be unsuccessful.  We will do everything we can to resolve this for you.

Once your order has been accepted, you will receive an invoice and confirmation of your order via e-mail, together with the Delivery fee.  Payment Amount Due will reflect on invoice.

We cannot ship orders until Full Payment is received and reflects cleared in our Bank Account.  Please e-mail proof of payment to info@veganhealingsoap.co.za 

You will receive an email once the goods being dispatched and shipped with your tracking number, so that you will know when to expect your luxury parcel.

Placing an order is legally binding but this does not affect your statutory rights as a consumer.

All our products are handmade; therefore appearance and colours may vary between batches.

If you have any questions, please feel free to use our “Contact Us” Form.

Regretfully we are only able to service deliveries within the Republic of South Africa at the present moment.

 

MODIFICATIONS TO THE SERVICE AND PRICES

Prices for our products are subject to change without notice,  We reserve the right at any time to modify or discontinue the Service (or any part or content thereof) without notice at any time.  We shall not be liable to you or to any third-party for any modification, price change, suspension or discontinuance of the Service.

 

PRODUCTS OR SERVICES  (IF APPLICABLE)

Certain products or services may be available exclusively online through the website.  These products or services may have limited quantities and are subject to return or exchange only according to our Return Policy.  We have made every effort to display as accurately as possible the colors and images of our products that appear on the website.  We cannot guarantee that the color your computer monitor’s display will be accurate and also because it is a handmade product the color may differ slightly from batch to batch.  We reserve the right, but are not obligated to limit the sales of our products to any person.  We reserve the right to limit the quantities of any products or services that we offer.  All descriptions of products or product pricing are subject to change at anytime without notice.  We reserve the right to discontinue any product at any time.

 

 ACCURACY OF BILLING AND ACCOUNT INFORMATION

We reserve the right to refuse any order placed with us.  We may, in our sole discretion, limit or cancel quantities purchased per person or per order.  These restrictions may include orders placed by or under the same customer account and / or orders that use the same billing and / or shipping address.  In the event that we make a change to or cancel an order, we will notify you by contacting the e-mail and / or billing address / phone number provided at the time the order was made.  You agree to provide current, complete and accurate purchase and account information for all purchases made at our store.  You agree to promptly update your account and other information, including your email address, so that we can complete your transactions and contact you as needed.

 

DELIVERY POLICY

All our products are shipped from Johannesburg, South Africa

Subject to stock availability. Size of your order and receipt of payment, dispatch will take place within 2 – 4 working days from placing your order.  Your order will only be dispatched once your full payment reflects as cleared in our bank account.

Then handed over to a courier company or post office (as per your choice when placing order) for delivery.  Courier 1 – 3 days depending on your Location and Working days.  Normal Postage 7 – 10 working days, unless there are circumstances beyond our control.  Or when you’ve chosen other delivery time options from Postage.

If collection was arranged directly with us – delivery times will differ.

Vegan Healing Soap will supply all goods to the delivery company in good condition / order and will ensure that goods arrive at the User’s chosen delivery address in the same good order.

You also may choose the option collect yourself from us directly by prior arrangements.  Collection point and time will be given via email, but will be Sandton area.

 

TRADING HOURS

Mail order is open from 8am to 5pm (South African time) Monday to Friday.  We are closed on Public Holidays.  Should you try to contact us outside these hours or place an order outside these hours we will contact / come back to you as soon as possible on the next working day.

We are closed for the December holidays – From the 20th December till the first working day in January every year.

 

LOCAL DELIVERY

A counter-to-counter service through South African Post office can also take place for a flat fee of R40.00 (Parcels under 2kg).  We will use this option may your town not be deserved by Courier.

 

RETURN / REFUND POLICY

Due to the nature of our products, we unfortunately cannot accept returns or exchanges for safety and hygiene reasons.  If you have any concerns with this policy before making an order, or if you are unhappy with the product you have received, please do not hesitate to contact us at info@veganhealingsoap.co.za.

Cancelled orders with in 1 day (24 hours) after placing order will be refunded after a 10% deduction charge for administration cost. 

We reserve the right to cancel an order for which payment has already been received.  Should we exercise this right, the User will receive a full refund with no deductions.

 

IF YOU’RE PARCEL GETS DAMAGED ON ROUTE

If you receive a damaged parcel – please sent back with courier immediately and sent pictures to whatsapp on 0727314799.  Make clear notes on the courier delivery form.

If the parcel contains the wrong products, please let us know.  We will need you to return the parcel to us within 7 working days from receiving them.  We will pay postage for this. 

You can then choose to get a replacement or a full refund and we will pay the postage for that too.

Nothing in these Terms and Conditions affects your statutory rights as a consumer.

 

PROHIBITED USES

In addition to other prohibitions as set forth in the Terms of Service, you are prohibited from using the site or its content – (a) for any unlawful purpose; (b) to solicit others to perform or participate in any unlawful acts; (c) to violate any international, federal, provincial or state regulations, rules, laws, or local ordinances; (d) to infringe upon or violate our intellectual property rights or the intellectual property rights of others; (e) to harass, abuse, insult, harm, defame, slander, disparage, intimidate, or discriminate; (f) to submit false or misleading information; (g) to upload or transmit viruses or any other type of malicious code that will or may be used in any way that will affect the functionality or operation of the Service or of  this website; (h) to collect or track the personal information of others for this website; (i) to spam, pretext; (j) to interfere with the security features of the Service of this website. 

We reserve the right to terminate your use of the Service or any related website for violating any of the prohibited uses.

 

PAYMENT OPTIONS

Payment to be made by EFT – Bank Transfer into Vegan Healing Soap Bank Account, of which the details will be emailed after placing order via email.

We cannot ship orders until full Payment is received and reflects cleared in our Bank account.  Please e-mail proof of payment to info@veganhealingsoap.co.za a.s.a.p.

 

TRANSACTION CURRENCY 

Transaction Currency is South African Rand (ZAR)

 

UPDATING OF THESE TERMS AND CONDITIONS

Provider reserves the rights to change, modify, add to or remove from portions or the whole Terms and Conditions at any time.  Changes to these Terms and Conditions will become effective upon such changes being posted on this Website.  It is the User’s Obligation to periodically check these Terms and Conditions at the Website for any changes or updates.  The User’s use of this Website following the posting of changes or updates will be considered notice of the User’s acceptance to abide by and be bound by these Terms and Conditions.

 

 

CONTACT US

Telephone:  072 7314 799  /  082 456 1219

  • Please leave a detailed message if we are unable to answer your call. We will get back to you a.s.a.p.
  • Or sent a Whatsapp to this number with your details / request.

Email:              info@veganhealingsoap.co.za

 

 

 

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